User Guide

1purchase

If you find your favorite product at the shop, press the "Put in the cart" button to register in the shopping cart.

Add to cart

Products in the shopping cart will be included when ordering and delivered together. If you wish to send an option, please order separately.

Check the contents of the shopping cart, press the "Check -out" button, and proceed to the orderer information registration.

• * Shipping fee is not included in the price inside the cart.
• * Shipping costs are automatically calculated and presented after registering the delivery address.
• * Country and regions differ depending on product purchase, and customs rule. Please be sure to check yourself and purchase it.
• * As there are limited items, we will end as soon as the stock disappears.
• * DVDs, Blu-ray Discs, video games, and some DVD-Audio products have a region code for each region in which they are sold. The region code is set on both the player and the software, and the software cannot be played unless both target codes match. Please check your player and the type of DVD or Blu-ray Discs you are purchasing below before purchasing the product. In Japan, the region code is set to 2 for DVDs and A for Blu-ray Discs.

check out

2Orderer information registration

Enter the orderer information (name, address, contact information) required for shipping the product.

• * If you wish to deliver with DHL or Fedex, be sure to register information in English. If it is not English, shipment may not be possible.
• * We will send an "Order confirmation E-mail" and "Payment Completion e-mail" to the e-mail address you entered. Please make sure that you have set your spam filtering or e-mail preferences so that you can receive "shop.md-sass.jp" and "support-user.com" e-mails. Please contact your cellular carriers or the manufacturer of your email software for more information about your contract details and settings.

3Delivery method selection

The order you ordered will be sent directly from Japan to your orderer. Delivery services and charges that can be used based on the products in the cart and the registered address registered are displayed. Please select the desired delivery method.

• * The scheduled shipment date is listed on the detailed page of each product, so please check it at the time of purchase.
• * If you purchase a product with a different shipment date at the same time, it will be shipped according to the product that is late in shipping.

4Payment

In this SHOP, you can choose from multiple payment methods.Credit cards (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payments, PayPay, LINE Pay, Alipay, Grab Pay. Please select and register the desired payment method. Please inquire with your credit card company or payment service regarding the timing of the debit.

• * If you want to register a claimed address and register different from the address, you can register.
• * Payment information can be registered on the site. If you register, you will not have to register the information again the next time you order.

5About cancellation / return / exchange

After ordering, please note that we cannot basically accept returns and cancellations for customer's convenience. If you can contact us within 7 days after the product arrives, we will replace it with new products only. In addition, we will bear the return shipping fee due to initial failure and damage.

• * The description size is basically flat measurement, and some errors may occur.
• * Depending on the monitor and display environment you are looking at, the actual product, color, and texture may look different.