Frequently Asked Questions
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Payment
What types of payments are accepted?
・Credit Card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience Store Payments / PayPay / LINE Pay / Alipay / WeChat Pay / Grab Pay Singapore / Klarna
*Payment is completed at the time of order. Please contact your credit card company or payment service for information on when the payment will be deducted.
*Please note that your order will be cancelled if payment is not made within 2 days. Please note that your order will be canceled if payment is not made within 2 days. If you have set up a domain name, please cancel the domain name or add "komoju.com" to the domain list.
*A separate 190 yen (tax included) transaction fee will be charged for payment at a convenience store. -
Ordering
Can I edit my order?
This depends on availability and readiness to ship.
An error message appears when multiple items I wish to purchase do not appear in my cart. What should I do?
You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.
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Shipping
When will I receive my order?
The estimated shipping date is listed on the product detail page of each item. Please be sure to check it before purchasing. We do not respond to inquiries regarding shipping dates prior to the scheduled ship date. Please understand this in advance. Please check the shipping schedule for items that are no longer available.
How much is the shipping cost?
Domestic delivery: 800 yen
*However, rates may vary depending on some items ordered. Please check on the checkout page.
International Shipping: Rates vary depending on the destination country and region at the time of purchase. Please check at the time of purchase.
Can I change my shipping address or method?
Please contact our customer service department if you wish to change your shipping address.
Where is the tracking number?
You can find the tracking number in your order confirmation page or in your order confirmation email.
*Please note that it may take 1-2 business days at most to register and update your tracking information on your shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site. - User's GuideContact Us