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FAQ
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Payment
When will the claim occur?
・ Credit card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Goggle Pay / PayPal / Convenience store payment / Paidy / PayPay / LINE Pay / Alipay / Grab Pay
Payment will be completed when ordering. Please inquire with your credit card company or payment service regarding the timing of the debit.
・ Convenience store payment
Please pay directly at a convenience store after ordering.
After ordering, Komoju will send you an email for payment. Please note that if you do not pay within 2 days, your order will be canceled.
・ Payment (Pedi)
Please pay by convenience store, bank transfer, or account transfer by the 10th of the month following the order. -
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Can I edit my order?
If you wish, please contact the customer once, as it depends on the shipping preparation status and stock status.
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delivery
How much is the shipping cost?
Domestic delivery: Uniform 800 yen
*however, the rate may vary for certain products; please confirm the rate when you check out.
Overseas delivery: average 3,000 yen
* It depends on the product weight, delivery destination, and delivery method. Please check the amount and the number of delivery days from the delivery method available at the time of order, and select it.Can I change the delivery address and delivery method?
If you wish, please contact the customer once, as it may be more possible than the shipping preparation status.
Where is the tracking number?
Please check the shipment start guide email or order confirmation page.
- * Registration and update of tracking information may take 1-2 business days on the delivery carrier tracking site. note that.
- User Guide
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shipping・shipping costs
- 配送について
- Within Japan: Shipped by Yamato Transport.
OVERSEAS: You may select your preferred shipping method when placing your order. - About Shipping Costs
- Domestic: 800 yen flat fee (however, the rate may vary for certain products; please confirm the rate when you check out)
Overseas (OVERSEAS): Varies depending on the product ordered and shipping method.
Please confirm when ordering. - About Shipping Date
- Expected shipping dates are listed on the product detail page of each item.
Please check before purchase.
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Payment
- About Payment Methods
- クレジットカード（VISA, MasterCard, AMEX, JCB）、Shop Pay、Apple Pay、Goggle Pay、PayPal、コンビニ決済、PayPay、LINE Pay、Alipay、WeChat Pay、Grab Pay Singaporeにてお支払いいただけます。
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- ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
Emails regarding payment at convenience stores will be sent from komoju.com. If you have set up a domain name to receive e-mails, please cancel the domain name or add "komoju.com" to the domain list. - ※A separate 190 yen (including tax) transaction fee will be charged for convenience store payments.
- ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
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After ordering
- About Change/Cancellation
- We do not accept cancellations or changes after an order has been placed.
Please understand this in advance.
Please understand in advance. - About Return/Exchange Policy
- Please note that we basically cannot accept returns at the customer's convenience.
Only in the case of initial defects or damage, we will exchange the product for a new one if you contact us within 7 days of receipt of the product.
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