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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
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shipping・shipping costs
- About Shipping
- Within Japan: Shipped by Yamato Transport.
OVERSEAS: You may select your preferred shipping method when placing your order. - About Shipping Costs
- Domestic: 800 yen flat fee (however, the rate may vary for certain products; please confirm the rate when you check out)
Overseas (OVERSEAS): Varies depending on the product ordered and shipping method.
Please confirm when ordering. - About Shipping Date
- Expected shipping dates are listed on the product detail page of each item.
Please check before purchase.
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Payment
- About Payment Methods
- クレジットカード（VISA, MasterCard, AMEX, JCB）、Shop Pay、Apple Pay、Goggle Pay、PayPal、コンビニ決済、PayPay、LINE Pay、iDeal、Blik、Alipay、Grab Pay Singaporeにてお支払いいただけます。
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- ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
Emails regarding payment at convenience stores will be sent from komoju.com. If you have set up a domain name to receive e-mails, please cancel the domain name or add "komoju.com" to the domain list. - ※A separate 190 yen (including tax) transaction fee will be charged for convenience store payments.
- ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
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After ordering
- About Change/Cancellation
- We do not accept cancellations or changes after an order has been placed.
Please understand this in advance.
Please understand in advance. - About Return/Exchange Policy
- Please note that we basically cannot accept returns at the customer's convenience.
Only in the case of initial defects or damage, we will exchange the product for a new one if you contact us within 7 days of receipt of the product.
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