User Guide

  • 1purchase

    If you find your favorite product at the shop, press the "Put in the cart" button to register in the shopping cart.

    Add to cart

    Products in the shopping cart will be included when ordering and delivered together. If you wish to send an option, please order separately.

    Check the contents of the shopping cart, press the "Check -out" button, and proceed to the orderer information registration.

    • * Shipping fee is not included in the price inside the cart.
    • * Shipping costs are automatically calculated and presented after registering the delivery address.

    check out

  • 2Orderer information registration

    Enter the orderer information (name, address, contact information) required for shipping the product.

    • * If you wish to deliver with DHL or Fedex, be sure to register information in English. If it is not English, shipment may not be possible.
  • 3Delivery method selection

    The order you ordered will be sent directly from Japan to your orderer. Delivery services and charges that can be used based on the products in the cart and the registered address registered are displayed. Please select the desired delivery method.

    • * The scheduled shipment date is listed on the detailed page of each product, so please check it at the time of purchase.
    • * If you purchase a product with a different shipment date at the same time, it will be shipped according to the product that is late in shipping.
  • 4Payment

    In this SHOP, you can choose from multiple payment methods.Credit card (Visa, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payment, paidy, paidy payment, PayPay, LINE Pay、PAYCO、iDeal、Blik、Alipay、Grab Pay Singapore. Please select and register the desired payment method.

    • * If you want to register a claimed address and register different from the address, you can register.
    • * Payment information can be registered on the site. If you register, you will not have to register the information again the next time you order.
  • 5About cancellation / return / exchange

    After ordering, please note that we cannot basically accept returns and cancellations for customer's convenience. If you can contact us within 7 days after the product arrives, we will replace it with new products only. In addition, we will bear the return shipping fee due to initial failure and damage.

    • * The description size is basically flat measurement, and some errors may occur.
    • * Depending on the monitor and display environment you are looking at, the actual product, color, and texture may look different.
  • FAQ
  • shipping・shipping costs

    About Shipping
    Within Japan: Shipped by Yamato Transport.
    OVERSEAS: You may select your preferred shipping method when placing your order.
    About Shipping Costs
    Within Japan: nationwide 800 yen (tax)
    Overseas (OVERSEAS): Varies depending on the product ordered and shipping method.
    Please confirm when ordering.
    About Shipping Date
    Expected shipping dates are listed on the product detail page of each item.
    Please check before purchase.
  • Payment

    About Payment Methods
    You can pay by credit card (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Goggle Pay, PayPal, convenience store payments, Paidy, Pay-easy, PayPay, LINE Pay, PAYCO, iDeal, Blik, Alipay, Grab Pay Singapore.
    • Visa
    • Mastercard
    • American Express
    • JCB
    • Shop Pay
    • Apple Pay
    • Google Pay
    • PayPal
    • FamilyMart
    • Lawson
    • Ministop
    • dailyyamazaki
    • ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
      Emails regarding payment at convenience stores will be sent from komoju.com. If you have set up a domain name to receive e-mails, please cancel the domain name or add "komoju.com" to the domain list.
    • ※A separate 190 yen (including tax) transaction fee will be charged for convenience store payments.
  • After ordering

    About Change/Cancellation
    We do not accept cancellations or changes after an order has been placed. Please understand this in advance.
    Please understand in advance.
    About Return/Exchange Policy
    Please note that we basically cannot accept returns at the customer's convenience.
    Only in the case of initial defects or damage, we will exchange the product for a new one if you contact us within 7 days of receipt of the product.