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Pinocchiop

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  • shipping・shipping costs

    About Shipping
    Within Japan: Shipped by Yamato Transport.
    OVERSEAS: You may select your preferred shipping method when placing your order.
    About Shipping Costs
    Within Japan: nationwide 800 yen (tax)
    Overseas (OVERSEAS): Varies depending on the product ordered and shipping method.
    Please confirm when ordering.
    About Shipping Date
    Expected shipping dates are listed on the product detail page of each item.
    Please check before purchase.
  • Payment

    About Payment Methods
    You can pay by credit card (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Goggle Pay, PayPal, convenience store payments, Paidy, Pay-easy, PayPay, LINE Pay, PAYCO, iDeal, Blik, Alipay, Grab Pay Singapore.
    • Visa
    • Mastercard
    • American Express
    • JCB
    • Shop Pay
    • Apple Pay
    • Google Pay
    • PayPal
    • FamilyMart
    • Lawson
    • Ministop
    • dailyyamazaki
    • ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
      Emails regarding payment at convenience stores will be sent from komoju.com. If you have set up a domain name to receive e-mails, please cancel the domain name or add "komoju.com" to the domain list.
    • ※A separate 190 yen (including tax) transaction fee will be charged for convenience store payments.
  • After ordering

    About Change/Cancellation
    We do not accept cancellations or changes after an order has been placed. Please understand this in advance.
    Please understand in advance.
    About Return/Exchange Policy
    Please note that we basically cannot accept returns at the customer's convenience.
    Only in the case of initial defects or damage, we will exchange the product for a new one if you contact us within 7 days of receipt of the product.