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• shipping・shipping costs

  About Shipping

  Within Japan: Shipped by Yamato Transport.
  OVERSEAS: You may select your preferred shipping method when placing your order.

  About Shipping Costs

  Domestic: 800 yen flat fee (however, the rate may vary for certain products; please confirm the rate when you check out)
  Overseas (OVERSEAS): Varies depending on the product ordered and shipping method.
  Please confirm when ordering.

  About Shipping Date

  Expected shipping dates are listed on the product detail page of each item.
  Please check before purchase.

• Payment

  About Payment Methods

  You can pay by credit card (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Goggle Pay, PayPal, convenience store payments, PayPay、LINE Pay, PAYCO, iDeal, Blik, Alipay, Grab Pay Singapore.

  • ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
    Emails regarding payment at convenience stores will be sent from komoju.com. If you have set up a domain name to receive e-mails, please cancel the domain name or add "komoju.com" to the domain list.
  • ※A separate 190 yen (including tax) transaction fee will be charged for convenience store payments.

• After ordering

  About Change/Cancellation

  We do not accept cancellations or changes after an order has been placed. Please understand this in advance.
  Please understand in advance.

  About Return/Exchange Policy

  Please note that we basically cannot accept returns at the customer's convenience.
  Only in the case of initial defects or damage, we will exchange the product for a new one if you contact us within 7 days of receipt of the product.